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Return policy


You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days after the day on which you or a third party other than the carrier and indicated by you acquires the material possession of the goods. In order to exercise the right of withdrawal, you must notify us at info@jacominasounds.com of your decision to withdraw from the contract. You may use the model withdrawal form below, although its use is not compulsory. To meet the withdrawal deadline, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the withdrawal period.


In case of withdrawal on your part, you can replace the returned products with other products marketed by Jacomina Sounds, S.L. or we will refund the payment received from you for the returned goods, except for the direct costs of shipping and return.

In case of the substitution of the returned products by other products marketed by Jacomina Sounds, S.L., the direct costs of the shipment and return will be paid by the buyer.

The products must be returned to Jacomina Sounds, S.L. in an appropriate state for their commercialisation (products in perfect condition, accompanied by their original packaging, accessories, leaflet, certificates, gifts, etc.).

The products must be accompanied by a copy of the invoice, it is the responsibility of the Buyer to pack the products so that they arrive correctly at the facilities of Jacomina Sounds, S.L..

In the event that the Purchaser had benefited on the Website from an offer for purchase, by which he was entitled, under certain conditions, to one or several products offered in return for his Order, and that as a result of his exercise of the right of withdrawal he loses the right to this offer; the Purchaser must return, together with the products affected by the withdrawal, the product or products of offer that he had received in return for his Order so that Jacomina Sounds, S.L. can take into consideration his request for withdrawal.

You must return or deliver the goods directly to us at the address provided by us, without undue delay and in any event not later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract to us. Returns of products after this period will not be accepted.

The return of the goods will be at the expense of the buyer. Jacomina Sounds, S.L. will not accept shipments by courier or parcel post.

In the event that the Purchaser does not effectively prove that he has insured the deposit of the product with the carrier or at the establishment, the risks associated with the return of the product shall be borne by the Purchaser.

Once the returned products have been received at the facilities of Jacomina Sounds, S.L., and it has been checked that they are in perfect condition and have not deteriorated due to misuse, the refund of the payment will be made without undue delay and, in any case, no later than 30 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement and you will not incur any costs as a result of the reimbursement.

You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


The right of withdrawal shall not apply to contracts relating to:

a) The following instruments cannot be returned: Handpan/Pantam, Monochords, Drums and Tamburas.
(b) the supply of goods made to the specifications of the consumer and user or clearly personalised.
(c) the supply of goods that are likely to deteriorate or expire rapidly.
(d) the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
(e) the supply of sealed audio or video recordings or sealed software which has been unsealed by the consumer and user after delivery.

Also excluded are products that have been modified, repaired, integrated or added by the Buyer. And if the returned products have been damaged during the return transport or as a result of misuse.


  • For the attention of the Customer Service Dept.
  • I/We hereby inform you that I/we withdraw from our contract of sale of the following good (name of the product)
  • Ordered on/received on (date of order)
  • Order number
  • Name(s) of the consumer(s) and user(s)
  • Domicile of the consumer and user or consumers and users
  • Signature of the consumer and user or consumers and users
  • Date

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- Data controller: jacominasounds.com
- Purpose: manage the sending of communications relating to the subscribed event, other subscribed event, other events and other commercial communications.
- Legitimation: consent of the data subject and legitimate interest.
- Addressee: other group companies.
- Rights: Access, rectify and delete data, as well as other rights, as explained in the additional information. To do so, please send an email to info@jacominasounds.com
- Additional information: you can consult the additional and detailed information in this link PRIVACY POLICY.
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